New units will take quicker, easier
licensing to remote areas
Gov. Pat McCrory’s introduction last week of the customer service
enhancements at the N.C. Division of Motor Vehicles, the division is
unveiled its innovative new mobile offices at the North Carolina State
Fair on Friday, Oct. 16.
mobile offices are designed to better reach remote areas and enhance
customer service as part of the governor’s continued "Driving Change"
initiatives at NCDMV – and they are the first of their kind in the
is another exciting step in our ongoing effort to better serve
customers throughout the state. These smaller and more efficient mobile
offices allow us to bring the DMV directly to remote communities,
helping connect all of North Carolinians to the services they need,”
set up the first two new mobile offices under the DMV Tent between the
Jim Graham Building and Dorton Arena at the State Fair. The units
will allow people to complete the application process to
obtain North Carolina driver licenses and ID cards throughout the
fair, through Oct. 25.
exhibit will also include two kiosks to provide online services and
access to the new MyDMV portal for fairgoers. NCDMV driver
license examiners and vehicle registration staff will be on hand to
assist with issuances and answer questions from customers.
new mobile offices will also help to introduce the online renewal of
driver licenses being offered to the state’s drivers every other time
they renew, sometimes cutting DMV visits to once in 16 years. The
online renewals will add convenience not only for those who renew
online, but also reduce waiting lines for those who visit DMV offices
new units not only give us new flexibility, but they also offer a
completely new tool in our toolbox for serving DMV customers,” said
NCDOT Secretary Nick Tennyson. “They are the first of their kind, and
we would not be at all surprised to have other jurisdictions in the
country show an interest in this new concept.”
new mobile units will be tested in various areas of the state.
Following the pilot, the units will be installed in specially-modified
SUVs that will travel the state in place of NCDMV’s current mobile RV
units. The new units will conserve fuel, offer easier driving and lower
maintenance costs, and provide the capability for flexible deployment
throughout the state.
are particularly happy to introduce this new mobile solution here at
the State Fair,” said NCDMV Commissioner Kelly Thomas. “These mobile
units will offer small towns and remote areas all across North Carolina
a new way to provide better service to their citizens,” Thomas said.
“We are very happy that NCDMV could have a hand in that.”
new mobile solution mirrors the driver license services that are
offered in brick-and-mortar offices. The unit consists of a
specially-made deck that holds necessary equipment for issuing
licenses. The deck is mounted on a sliding base which fits into the
back of a large SUV. Two units can fit side-by-side in the SUV.
units contain all the equipment necessary for customers applying for a
driver license or identification card: a printer, camera, computer,
vision and sign tester, touch-screen tester for the written exam, a
customer-facing monitor for verification of information, a scanner for
documents and, for the first time, a credit/debit card machine for
the current RV-style mobile units serve about 7,600 customers annually,
the new mobile solutions are expected to serve over 20,000 during stops
in their first year of operation. NCDMV plans to add to the number of
stops made by the units, increasing them from 25 to 70, eventually
allowing service to over 36,000 customers.
savings begin with the capital investment for the seven new mobile
solutions. To replace today’s aging mobile units would cost about $4
million. The state is investing $875,000 in the seven new mobile
offices. Additionally, annual operations and maintenance costs for the
seven new mobile solutions are estimated to save about $45,000 a year.
new mobile solutions are part of Governor McCrory’s Driving Change
initiatives to improve customer service and reduce wait times at NCDMV
offices. The mobile solutions are expected to reduce lines in driver
license offices by taking services directly to customers in remote
introduction of the new mobile units follows an announcement earlier
this week about several other initiatives at NCDMV. The agency is now
offering online driver license renewals statewide, introducing a more
durable and secure driver license, offering a new MyDMV portal that
will bring single-point access to all online DMV services, and updating
DMV offices across the state as they improve services and reduce wait