May 16, 2018

Town Hall Meeting Focuses on What’s Next for Outage Claims


At a town hall-style meeting was held at the Fire Station in Salvo on Tuesday afternoon for residents and business owners to discuss the outcome of the class action lawsuit against PCL regarding the 2017 power outage.

The U.S. District Court for the Eastern District of North Carolina overseeing the class action filed against PCL granted preliminary approval on May 2 to a $10.35 million settlement to compensate businesses, vacationers, and residents of the Ocracoke and Hatteras Islands.

From there, the settlement boils down into three distinct classes:

  1. Business Class: All businesses located and/or operating on Hatteras and Ocracoke Islands during the time of the Incident. This class does not include persons or entities renting homes to vacationers.
  2. Rental/Vacationer Class: All persons who rented a vacation property on Hatteras or Ocracoke Islands during the time of the Incident, along with all persons or entities that rented homes to Vacationers.
  3. Resident Class: All permanent residents of Hatteras and Ocracoke Islands at the time of the Incident.

At the Tuesday meeting, attorney Dennis Rose from the Kill Devil Hills law firm of Rose Harrison & Gilreath fielded questions while providing additional information on what effected parties need to do next.

For Information and New Claim Submissions

Essentially, the next step in the process begins with the website,

The website is still being finalized, however, it will eventually contain an online claim form as well as a toll-free number for parties with questions on new claims, as well as outstanding claims which were filed before the settlement. The claims will continue to be managed by Crawford & Company, which was appointed by PCL and its insurers to handle claims since shortly after the power outage.

It is not known when the online claim forms and contact information for questions will be available on, but it will likely be within the coming days.

“We’re doing everything we can do to get Crawford & Company to set up that information,” said Rose at the meeting.

For New Business Claims

Per the lawsuit settlement, business owners submitting a new claim have two options.

  1. All businesses who seek to recover more than $2,500 for economic loss must provide proof of the amount of said loss through a traditional claim submission. (The website will provide examples of proof of loss.)
  2. All businesses that were open and operating when the cable was cut who lost revenue of $2,500 or less, (or who may have suffered a greater loss but who cannot or do not want to produce financial information to prove their claim), will be compensated the sum of $2,500 without having to provide any documents that further proves financial loss. In these cases, businesses will need to:
a.    Confirm in writing that the business was open and operating.
b.    Provide a tax business identification number that was active when the cable was cut on July 27, 2017.
c.    Provide a brief written statement certifying that an economic loss was sustained.

For New Claims for Residents, Vacationers, and Vacation Property Owners

Once the online claim forms are available at, all classes of claimants can complete and electronically submit a claim form, or may download the form and submit it via mail to Crawford & Company. Per the lawsuit, once submitted, Crawford & Company must respond within 30 days to let the claimant know if their forms are sufficient.

All claim forms must be submitted and / or postmarked by October 15, 2018.

For Existing and Outstanding Claims

On February 15, 2018, Rose reported that Crawford & Company paused claims temporarily, leaving roughly 120 still in-process claims in a holding pattern.

“They stopped the process until the court approved it,” said Rose. “I want to say that there were about 123 claims sitting there, with nothing happening.” 

Per the settlement, all claims must be responded to within 30 days, so people with existing claims with PCL that are still outstanding are directed to contact the toll-free number that will soon be available on for an update.

Rose also noted that there was no need for anyone with an existing claim to re-submit any additional information. “If you already submitted a claim form, it’s there and they have it, and there should be no reason why you would need to submit another one,” he said.

For Completed Claims

Anyone who has already received a settlement from PCL may not submit a new claim. 

The Breakdown of the Settlement

The Settlement establishes a claims program whereby the Settlement classes will receive cash payments. Defendant PCL will pay into the Settlement Fund $10,350,000, (less any attorneys' fees, costs, and incentive awards), of which $100,000 will be used to pay for the costs of notice and administration.

Payments into the Settlement Fund will be allocated as follows: (1) $8,100,000 of the settlement fund will be allocated to the business class, and (2) $2,250,000 of the settlement fund will be allocated to the rental/vacationer class and the resident class.

When Will Claims Arrive

Though there is not a definitive timeframe on when claims will arrive, it should be noted that Crawford & Company has to respond on whether claim forms were sufficient within 30 days of submission, and that the “preliminary approval” designation of the settlement – as opposed to final settlement approval – should not slow down the claims process. The final settlement approval is slated to occur in the early fall.

“Nothing works too fast in the court system,” said Rose at the meeting, “but hopefully we can start paying claims soon.”

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