Guest Relations Specialist
If you share our passion for superior customer service and you have what it takes to give each guest an excellent vacation experience, then Outer Beaches Realty is the company for you!
Duties and Responsibilities:
- Readily available to answer calls to make new reservations.
- Services existing reservations by answering questions, setting up payment plans, taking payments.
- Works with guests via email and chat.
- Responds promptly to guest surveys.
- Responds to and resolves minor guest complaints to the satisfaction of the customer.
- Greet guests and owners at front counter in a welcoming and friendly manner.
- Experience in customer service is a plus.
- Ability to multi task and work in a fast-paced environment.
- Should be able to work independently or with a team as needed.
- Should have great attention to detail.
- Basic knowledge of Microsoft Office applications. We will train on our property management software.
*Flexibility to work in Avon, Waves or Hatteras office.
* Work week is 40 hours, including weekends.
Reply to Sally Scarborough at 252-995-7380 or firstname.lastname@example.org.