November 23, 2011

Flood insurance program deadline and hotline are extended again

The National Flood Insurance Program announced on Tuesday that the deadline for policy holders to file proof of loss statements related to Hurricane Irene has been extended in North Carolina and 14 other states, as well as the District of Columbia.

The new deadline is Jan. 23, 2012.

The extension was granted because NFIP policyholders up and down the East Coast are encountering difficulties filing proofs of loss. A proof of loss is required before a policyholder can receive payment of the flood insurance claim.

The Hurricane Irene flood insurance claims hotline in North Carolina has also been extended until further notice.

The hotline is staffed by flood insurance specialists who can answer questions about the flood insurance claims process, such as how to work with a flood insurance adjuster or how to check the status of a settlement. Staffers can take requests for re-inspection and offer guidance on the steps necessary to settle a claim. 

The hotline operates from 7:30 a.m. to 5 p.m. Monday through Friday and from 7:30 a.m. to 12:30 p.m. Saturday. The hotline will be closed Thanksgiving Day. The number is 855-336-2002.

When flood insurance policy holders call, they should have on hand the following information:

  • Name of insurance company
  • Flood insurance policy number
  • Name and telephone number of the insurance agent
  • Name and telephone number of the insurance adjuster   

For more information about the National Flood Insurance Program, go online to or call 888-379-9531.


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