Fiber cut in Nags Head to blame for Spectrum outage on Hatteras, Ocracoke
A fiber optic cable was damaged Tuesday morning in Nags Head, knocking out services to Spectrum internet customers on Hatteras and Ocracoke islands.
The outage started around 8:15 a.m. for customers of the internet service provided by Charter Communications.
The damage appears to have happened at Whalebone Junction, where a project began Monday to replace pipes running under U.S. 158 and N.C. 12.
Images from a N.C. Department of Transportation camera located north of the intersection show a truck and trailer owned by a company that specializes in fiber optic cable splicing and repairs inside the work zone.
Some Hatteras Island customers said their internet was restored around 2:10 p.m. Officials from Charter have not confirmed the cause of the outage.
A similar incident happened in February 2023, when workers replacing a pipe under U.S. 158 at the Nags Head Town Hall damaged a cable that took down a number of cellular and data services on Hatteras and Ocracoke.
Tuesday’s outage primarily impacted Spectrum internet customers, according to reports from the islands.