Driver's licenses can now be renewed online
Pat McCrory announced today that online driver's license renewal will
now be available statewide by the N.C. Division of Motor Vehicles. The
improvement is part of the governor’s "Driving Change"
initiative, which is focused on improving customer service at the
DMV through technology and increased efficiencies.
driver licenses online will help thousands of citizens avoid waiting in
lines each year, and free up staff time to serve more customers faster
in DMV offices throughout the state,” McCrory said.
governor made the announcement at the Garner DMV office and used the
occasion to sign into law legislation (S 370) that will allow the
acceptance of electronic signatures for title registration
applications, as well as other related DMV documents.
hand to greet the governor was Garner native and country music star
Scotty McCreery. The governor noted that young people, such as
McCreery, who is a North Carolina State University student, will
probably be among the first to flock to the DMV’s growing digital
online renewals began testing in June, more than 100,000 customers have
renewed their licenses without coming into an office. Allowing online
renewals decreases waiting times, an important consideration when NCDMV
projects that driver license customers will grow by 1.9 million over
the next 20 years.
is a ‘Eureka!’ moment. I applaud this new effort to make NCDMV more
efficient and effective,” said NCDOT Secretary Nick Tennyson. “Our goal
is to have 30 percent of all eligible renewals completed online. This
means we can devote 30 percent more of our time helping others --
helping the new driver safely complete a road test or helping the new
resident learn North Carolina rules. This will be a game changer, not
only in our offices but also on North Carolina roads.”
drivers must still visit NCDMV to complete testing, and drivers with a
restriction other than corrective lenses must also come in. Others who
must make an office visit are those in the medical review program,
those renewing a commercial driver license or a state ID card, or those
with suspended or revoked licenses.
online driver license process will be available to drivers every other
time they renew their license, which is allowed up to six months before
its expiration date.
Online registration is only one of a number of customer service improvements implemented by McCrory’s Driving Change initiative.
will find cameras at every license examiner station, reducing wait time
to obtain a photo. NCDMV is also installing customer-facing screens at
each station and a queue-flow system that will track and assist their
progress throughout their visit.
station will also have a scanner and a printer to speed license
issuance service. And, for the first time, NCDMV will accept credit and
debit payments in its offices.
kiosks will provide customers with touch screen access to online
services in busy NCDMV offices and other public locations. Customers
will be able to use their credit card information and print out a
receipt for their service at the kiosk. Future improvements to the
kiosks will include credit card swipes and facial recognition for
license photo updates.
new equipment is important, but it takes people to truly drive change,”
said NCDMV Commissioner Kelly Thomas. “That’s why driver license
examiners across the state are undergoing additional training to make
the whole customer experience faster and more efficient.”
will be upgrading offices from Murphy to Manteo over the next several
months, beginning with the state’s 25 busiest offices. After these
offices are upgraded, phased improvements will begin at additional
offices across the state.
MORE DURABLE, SECURE LICENSES
part of this change, NCDMV will be issuing a more durable and secure
driver's license. The new license is coated in TeslinŽ, a protective,
bendable and waterproof synthetic material that offers a durable card
that will not crack or fade.
security features include high-resolution graphics and laser-etched
verbiage, as well as overlapping “ghost images” in various colors. The
new design helps prevent counterfeiting, reduces the risk of identity
theft, decreases the potential for fraud and meets
federally-recommended security features.
laminate highlights include images of the state seal, “NC” and “1775”
(the year of the Mecklenburg Declaration of Independence). The license
can also indicate active military or veteran designations, as well as
organ donor status. The license is expected to be available in all
NCDMV offices by Thanksgiving.
A NEW DMV PORTAL
will offer North Carolina citizens a secure way to view their personal
driver's license and vehicle information, as well as perform online
portal will consolidate a view of all the customer’s NCDMV accounts,
showing items such as driver license expiration dates and registration
information for their vehicles. It will also offer links to other
online NCDMV services, allowing customers to perform transactions from
one online location.
can sign up to the portal by clicking on the MyDMV icon on the NCDMV
home page. They can download the icon and register using a smartphone
or tablet. To register, they must provide either the last four digits
of their Social Security number, their I-94 Proof of Legal Entry
number, or their alien registration number.
the portal grows, it will offer “single sign-on,” which provides
customers direct access to online services without the need to sign on
to each application. In the future, it will offer facial recognition,
photo updates, renewals, and credit card payments via phone, 24/7
customer care coverage, including appointment scheduling, email
reminders, system call backs and online chat, and boat registration
when renewing trailers.