Damaged fiber at S.C. data hub the cause of Spectrum internet outage
Fiber optic cables damaged by flooding in Upstate South Carolina from Hurricane Helene was to blame for the lengthy outage for Spectrum internet service customers on the Outer Banks and across North Carolina.
The outage started around 7 a.m. on Friday, as heavy rain from the hurricane fell on interior sections of the southeastern United States and caused devastating flooding, especially in Western North Carolina.
“Network lines at our regional data center in the Spartanburg, South Carolina-area were damaged as a result of Hurricane Helene,” said Charter Communications spokesperson Scott Pryzwansky. “The network at this location is integral to providing our services to this area.”
Pryzwansky said the company’s technical teams were onsite working to restore services as soon as conditions allowed and as quickly as possible.
The outage not only impacted residential customers, but also a number of businesses that rely on internet access for day-to-day operations.
Charter Communications, under its Spectrum brand, is the largest cable internet and television provider in the state.
Along with the Outer Banks, outages were also reported across the Carolinas and into southeastern Virginia.
Due to the outage and the possibility it could be several days before service was restored, Hatteras Island Community Emergency Response Team deployed their mobile satellite internet trailers at multiple locations on the island on Saturday morning.
On Ocracoke, satellite internet wireless connections for the public are also provided at the Hyde County Sheriff’s office, the Community Center, the Ocracoke Volunteer Fire Company and the Harborside Motel.
Outer Banks customers reported their service came back on just after 12:30 p.m. on Saturday.
Although it says service was restored Saturday at 1230pm, our internet is still down in kitty hawk, nc.
Hatteras Island has had intermittent outages for the better part of a week, so they already knew they had issues that they likely couldn’t get to because of Helene. Therefore, the outage was not caused by the storm!!!!
Sunday 9/29 at 9:34 in Buxton, still no Internet or TV.