April 18, 2016
Charter switch to all digital will require customer action
By JOY CRIST
Island Charter Communication customers have been receiving letters in
the past week or so notifying them of the upcoming switch to digital
cable on May 17. The change affects Charter customers only, and is an
island-wide upgrade to bring the southern Outer Banks up to speed with
other markets across the country.
vast majority of Charter’s markets are already 100 percent digital, and
the company is finishing up the complete switch by targeting smaller
markets in 2016, which includes the communities of Avon, Frisco,
Hatteras, Rodanthe, Salvo and Waves.
to Patti Michel, director of regional communications south for Charter,
the switch to digital cable provides a number of benefits for TV
to an all-digital TV format provides a better viewing experience for
our customers, since digital TV provides a clearer picture and allows
for more high definition channels,” says Michel. “Charter has
invested more than $2 billion in our fiber rich network to enable us to
bring customers the highest level of performance and innovation.
is an outdated, inefficient technology. In the space one analog channel
takes up on our lineup, Charter can provide up to 14 standard
definition digital channels or 3 to 4 high-definition channels.
It gives customers more channel choices,” she added.
But in order for customers to successfully make the switch, a few steps need to be taken first.
customers need to request a digital receiver in order to continue their
cable service past the May 17 switch date. Promotional offers were
outlined for customers in the letter they received from Charter, or
customers without the letter handy can also contact Charter for more
details by either visiting www.Spectrum.com/digitalnow or calling 1-888-GET-CHARTER (1-888-438-2427) for more information.
can also be picked up at the Charter Store which is located on 2400
Virginia Dare Trail in South Nags Head, and which is open Monday
through Friday, 9 a.m. – 6 p.m., and Saturday from 9 a.m. until 1 p.m.
contacted, customers can opt for the Direct Ship program that delivers
needed equipment directly to customers’ homes within five business days
– often less. The shipping is free, and the self-installation kits
contains everything needed to install the new digital box on your own,
including the box, cables and color-coded diagrams.
a customer still needs assistance, Charter representatives will attempt
to walk them through the process by phone, and worst case scenario, can
dispatch a technician to the customer’s home to complete the
installation. (A professional installation fee will apply for in-person
to a Charter service rep, the cost for each box per room will be $6.99
on top of the fee for subscribing to cable television. However, Charter
will waive the fee for at least one new box for at least one year for
all current customers. Digital video recorder (DVR) boxes are not
included in the fee waiver, however DVRs currently in the market will
continue to work.
switchover is set to take place on May 17, so customers are encouraged
to take action as soon as possible. The switch will take place for all
customers in May, with or without the new digital cable box.
the conversion is complete, Charter has noted that customers will have
the option to enjoy more than 200 high definition channels, and the
company has also noted that internet speeds in the area will be
significantly increased as well.
For any questions about the upcoming change, visitors can call Charter at 1-888-438-2427.